Can I Track and Trace my package?
Yes, it is possible to track and trace packages. Services like Gateway to Europe, EMS & SAL already offer these options.
How can I send a Registered Mail?
You can either print the forms located in the Register Mail LINK, or pick up them up at any of the post offices. Once this is ready they have to deliver the letter or small package at the counter at our offices. At the counter the person in-charge will check the weight of the package and the client will pay the price depending on the weight.
What are the opening hours?
The opening hours are:
Oranjestad & San Nicolas:
7:30 am to 12:00pm and 1:00pm to 4:30pm. Santa Cruz: 7:30 am to 12:00pm and 1:00pm to 4:00pm. Port of Call 8am to 6pm non stop from Monday to Friday. Palm Beach Plaza 8am to 8pm non stop from Monday to Saturday.The customer service desk in Oranjestad is open from 8:00am to 12:00pm and 1:00pm to 4:00pm, from Monday to Friday.
Do you have Express Mail Services?
Yes we do! It is called EMS - a more detailed explanation can be found under the same name in the Products and Services LINK
Is there a postal code for Aruba?
No, Aruba doesn't have a postal code.
Can I change my address by phone?
It is not possible to make the change of address by telephone, it should be done in person at the main postoffice in Oranjestad. However, the change of address form can be downloaded from this website. Please find the forms below.
Do you sell office materials like boxes or bubble envelopes in your offices?
Yes, we also offer different office materials at all our Post offices.
Do you have a fax service in the Post Office?
Yes, we offer fax service at our Customer Service Department at the main postoffice at Oranjestad.
Where can I apply for a PO Box?
Clients can apply for a PO Box at any of our post offices. The form can also be downloaded from this website, but to apply for a PO Box the application has to be delivered at any of our post offices. Please find the forms below.
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Do you have the Money Transfer Service at the post offices?
At this moment we offer the service locally and for the Netherlands Antilles. Western Union is available at all our postoffices.